Website chat support
Trained live chat agents who reply in seconds, cut bounce rates, and turn website visitors into customers.
Outsourced customer support
Customer support that sounds like your own team
Supportave is a customer support outsourcing company. We give your business trained, dedicated agents for live chat, calls, email, and virtual assistance — available 24/7 so your customers are never left waiting.
- ✓ 24/7 coverage
- ✓ Dedicated agents
- ✓ From $500/month
TRUSTED BY GROWING BUSINESSES SINCE 2019
NorthwindBrightlyCedar&CoMapleforgeLoop
5+
Years in business
24/7
Support coverage
<60s
Avg. first response
3+ yrs
Min. agent experience
What we do
Customer support services we provide
Four support channels, one dedicated team. Pick the channels your customers use — or combine them into full omnichannel coverage.
Call support
Empathetic agents handling inbound and outbound calls, with multilingual coverage across time zones.
Email support
Personalised, timely email responses with full ticket resolution and CRM integration.
Virtual assistant
Dedicated VAs for admin, customer, and project tasks — so you can focus on growth.
Our specialty
GoHighLevel setup & automation for small businesses
Beyond support, we build done-for-you GoHighLevel systems — so small businesses get more reviews, more leads, and more repeat sales from one simple platform.
- ✓ Reputation & review management
- ✓ Messaging hub — all channels, one inbox
- ✓ Websites, funnels & appointment booking
- ✓ Email & SMS marketing automations
Why Supportave
A support partner, not just a provider
Here is what businesses get when they outsource their customer support to Supportave.
Cost-effective
Get experienced support staff without the overhead of hiring, training, and managing an in-house team. Plans start at $500/month.
Scalable
Add agents as you grow and scale back when you need to. Your support capacity flexes with seasonal peaks and business demand.
Expert agents
Every agent has at least three years of experience and is trained on your products, tools, and brand voice before going live.
Data security
Encryption at rest and in transit, strict access controls, and regular security audits keep your customer data protected.
How it works
How working with Supportave works
From first call to live support, here is the five-step path to your dedicated team.
1
Understand your needs
We learn your business, customers, and support goals in a free consultation.
2
Customise the solution
We design a support plan and channel mix tailored to your requirements.
3
Train your team
Agents are trained on your products, tools, and tone before handling a single ticket.
4
Monitor & support
We track quality continuously and keep your team performing at a high standard.
5
Improve over time
Regular reporting and reviews keep refining your support as you grow.
Client results
What our clients say
Real feedback from businesses that handed their customer support to Supportave.
★★★★★
“Supportave’s live chat team responds quickly and resolves issues efficiently. Our customer engagement has improved significantly.”
OM
Olivia Martinez
Customer Support Manager
★★★★★
“The call support team handles our inbound calls professionally and ensures customers always feel heard. A genuine game changer.”
JR
James Robertson
Operations Director
★★★★★
“Our email response time and quality improved drastically with Supportave. The team is thorough and keeps our customers satisfied.”
ES
Emily Sanders
E-commerce Manager
Placeholder testimonials — to be replaced with real, attributed client quotes before launch.
Questions
Frequently asked questions
The things businesses ask us most before outsourcing their customer support.
Supportave is a customer support outsourcing company. We provide trained, dedicated agents for website live chat, call support, email support, and virtual assistance, available 24/7. We also offer done-for-you GoHighLevel setup for small businesses.
Supportave plans start at $500 per month for a dedicated part-time agent. Full-time agents, specialist resources, and SDRs are available at higher tiers, and custom plans start from $10 per hour. All plans include onboarding, training, and reporting.
After a free consultation to understand your needs, we source and train agents on your products and tools. Most teams are ready to go live within a short onboarding window, depending on the channels and complexity involved.
Yes. Supportave provides round-the-clock coverage so your customers can get help outside standard business hours and across time zones, including seasonal and holiday periods.
We follow strict data security protocols, including encryption at rest and in transit, controlled access permissions, and regular security audits, keeping your customer information protected and compliant with industry standards.
Clients receive regular performance reports covering response times, resolution rates, and customer satisfaction. Long-term clients also get quarterly and annual reviews, and reports can be provided on demand.
Ready to hand off your customer support?
Book a free call and we will design a support plan around your business.