Live chat support that turns
visitors into customers
Website chat support is a live chat service where trained Supportave agents answer your website visitors in real time — reducing bounce rates and guiding purchases.
What does our website chat support include?
Everything you need to turn your chat widget into a conversion tool — built around your brand, not a generic script.
Personalised Chat Scripts
We build chat scripts around your specific products, services, policies, and brand tone — so every reply feels like it came from your own team.
Proactive Engagement
Agents reach out to visitors at optimal moments — before they leave, when they’re on a key page, or when they’ve been browsing a product for a while.
Chat Reporting & Insights
Continuous reporting on chat volume, response times, and conversion rates — so you can see exactly what your live chat is delivering each month.
Built to lift your customer experience
Four reasons businesses that add live chat with Supportave see measurable improvements in engagement and conversions.
Lower Bounce Rates
Visitors who get instant answers stay on your site longer. Real-time help removes the friction that sends people to a competitor.
More Conversions
Guided, on-the-spot support moves hesitant visitors toward a purchase or enquiry — turning browsers into buyers.
On-Brand Replies
Every chat response uses your language, tone, and messaging. Customers can’t tell the difference between your in-house team and ours.
Full Timezone Coverage
24/7 coverage means no visitor goes unanswered — whether they’re browsing at 2am locally or messaging from a different continent.
How our website chat support works
From setup to live agents in days — here’s how we get your chat support running.
We Build Your Scripts
We learn your products, policies, and tone — then write a complete set of chat scripts tailored to your most common visitor questions.
Agents Go Live
Trained agents connect to your chat software and start handling conversations — responding within 30 seconds and proactively engaging visitors.
You See Results
Monthly reporting on response times, chat volume, and conversions. We continuously refine scripts based on what’s working.
Complete support coverage
Combine chat with our other support services for full omnichannel coverage.
Call Support
Real agents answer inbound calls and make outbound calls — with multilingual coverage and seasonal scaling.
Email Support
Full ticket resolution — not just replies. Agents work inside your helpdesk with strict SLA targets.
Virtual Assistant
Dedicated remote professionals handling admin, customer tasks, and project coordination.
Frequently asked questions
Our target is under 30 seconds for all live chats. In most cases agents respond in 10–20 seconds. You’ll see actual response time data in your monthly report.
Yes. We run agents across multiple time zones so your chat is covered around the clock — including weekends and public holidays — with no gaps in coverage.
We work with all major chat platforms including Intercom, Zendesk Chat, LiveChat, Freshdesk, Tidio, HubSpot Chat, and others. If you use something else, we’ll confirm compatibility on your free call.
Before going live, agents go through a structured onboarding: we review your website, product documentation, FAQs, and brand guidelines — then write and test scripts with your team before any customer interaction begins.
Website chat support is included in Supportave’s standard plans starting at $500/month for a dedicated part-time agent. Full-time and multi-channel options are available — we’ll scope the right plan for your volume on your free call.
Let’s set up your website chat support
Book a free call and we will scope a plan around your customers, your brand, and your chat software.